How to Unfreeze Venmo Account
The Venmo app seems to work for everything!
Sending money to other users, receiving payments, and managing your funds with this service is really easy.
Nonetheless, there might be a case where your Venmo account gets temporarily frozen.
If you use other financial apps, such as PayPal, then you know that the platform might suddenly decide to freeze your account.
However, there’s a solution for you in case your account was frozen, so let’s get to it!
- How to unfreeze Venmo account;
- What to do in case your account is frozen temporarily;
- More information you need to know about your frozen account.
To unfreeze your Venmo account, try transferring funds from your bank account. Ensure your account is properly verified before attempting to add funds.
If the issue persists, try contacting the Venmo support team by replying to the email Venmo sent when your account was frozen, or use the “Get Help” option in the app. You can also use the “Chat with us” feature or call Venmo to speak with a live operator. Be sure to explain your case in detail to resolve the issue promptly.
Why is My Venmo Account Frozen?
In order to unfreeze your Venmo account, it’s fundamental to understand the possible reasons that led to this moment.
Knowing what happened with your frozen Venmo account is the best way to resolve this problem once and for all.
1. Frozen Venmo Account Due to Suspicious Activity
Managing money it’s never easy.
That’s why Venmo is pretty clear regarding their Privacy Policy: any kind of suspicious account activity will immediately cause a Venmo account to get frozen.
That includes login in from a different computer or location, or repeatedly entering a wrong log-in PIN.
Venmo will send you an email mentioning that you now have a Venmo account frozen, and the best way to unfreeze it is by contacting the support team as soon as possible.
2. Insufficient Funds on Your Venmo Account
It’s possible that you are experiencing a Venmo account frozen due to not having enough money on it.
The platform might reverse certain payments if there are insufficient funds on your Venmo account.
In fact, this is the most common reason for a Venmo account frozen.
However, keep in mind that Venmo requires your account info to be adequately verified before you start to pay for any kind of service.
Thus, if you can’t make a payment or any other transaction, then you are out of money on your linked credit or debit card.
3. Breaking the User Agreement
Performing restricted activities might seem like a gray area for some.
Venmo’s User Agreement clearly states that, in order to protect their users, they will get your Venmo account frozen the moment they notice a breach of the agreement in all accounts.
This isn’t usually related to a payment or a transfer, so the only way to fix the fact that your account was frozen due to this, is by contacting the Support Team.
Can I Prevent Having Frozen Venmo Accounts?
Based on this information, there are three fundamental pieces of advice to follow, so you avoid facing this problem once again:
- Don’t run out on funds: if you know you don’t have enough money in your bank account, or your credit card reached its limit, then try to solve this as soon as possible;
- Do not share your account details with others: don’t give others access to your Venmo account by any means since this violates the User Agreement;
- Log in using personal devices: note that login in from infrequently used devices might be the main cause of your frozen account.
How to Unfreeze Your Venmo Account
Let’s unfreeze your account!
There are a couple of things you can try in order to get your account unfrozen right away.
Method 1: Transfer Funds from Your Bank Account to Your Venmo
Venmo might also freeze your account if you exceed the number of ACH transfers permitted.
In any case, all payments billed while your account was out of money will be deducted from the amount you owe once you add funds to it.
Step 1: Make Sure Your Account is Properly Verified
You can’t add funds to your account if it isn’t properly verified. As you might know, it’s not fundamental to add money since you can use Venmo with your card or Venmo funds.
Step 2: Transfer Enough Funds to Your Venmo Debit Card
Log in to your account from a web browser and select the “Add Funds” option in the upper left-hand corner.
A pop-up window will show up on the screen.
On this menu, you will have the option to transfer funds directly from your bank account.
That being said, remember that bank transfers will take between 3 to 5 business days, and it might take more if there are some major holidays during the week.
After a few days have passed, check on the menu if this worked to unfreeze your account.
Then again, follow the steps on our dedicated guide to this matter so you can do it more efficiently.
If this doesn’t work, then move on.
Method 2: Contact Venmo Support Team
In order to contact Venmo support team, you need to follow the next steps.
Step 1: Reply to the Email They Sent Saying Your Venmo Account is Frozen
The moment your account gets limited, Venmo will contact you via email telling you what the issue was.
Tap the reply button and explain your case to them.
Likewise, you can tap the menu icon on the app and select the “Get Help” option.
This will take you to a screen where you need to tap on Contact Us, which is the middle option.
Here you can as well explain your case, but note that it’s essential to previously understand the reasons for the “freezing.”
Step 2: Alternatively, Call or Chat with the Support Team
Venmo also offers a “Chat with us” option that you can access by clicking here.
Finally, if you need to solve the problem with a live operator, you can call Venmo whenever you please.
Then again, it’s fundamental to explain your casein great detail.
Otherwise, your account will remain frozen longer than you expect.
Other than unfreezing, you might deal with situations where you want to unblock someone on Venmo.
If so, check the other guides we have for you on GrowFollowing - you’ll love them!
Unfreeze Venmo Account FAQ
How Long Does it Take for Venmo to Unfreeze Your Account?
Your account will remain frozen until you decide to take action.
Once you follow the steps in this guide, the Venmo team will unfreeze your account in 2 or 3 business days.
Steve specializes in cryptocurrency and finance. As a born researcher, he won’t leave any stone unturned when it comes to topics he covers.