Why is Tiktok Not Working & How To Fix It


TikTok is now more than just a social media app.

It has become a platform for sharing short videos and engaging with a huge community.

Nonetheless, the enormous success of the TikTok app doesn’t mean that this site is perfect.

There have been lots of technical issues reports and some complaints by users looking for an efficient solution.

Luckily, there’s a way to effectively solve all of these issue reports in no time.

So, is TikTok not working? Not a problem!

Get rid of frustrations and let’s get those issues fixed.

In this article, we will give you all the information you need about:

  • What to do if the TikTok app is not working properly;
  • Most reported problems detected by the average user;
  • Useful solution for each one of these TikTok reports.

Is There a Possible Outage on the TikTok App?

First of all, it’s fundamental to check if there are comments of other users mentioning that TikTok services are broken.

You can do this by checking a reliable website on your browser, such as Downdetector and Servicesdown.

The website chart shows if there has been an error status.

You can check on the page if the error happened hours ago or right now.

This is a crucial step since checking the comments of other Tiktok users is the best way to understand if there’s a clear report related to a TikTok error.

Pro-Tip: Checking the TikTok website on your browser instead of using the app is one of the best ways to know if there’s a problem with the platform.

Some TikTok Influencers might as well tell in their social media profiles if there’s something wrong with the service.

What to Do if TikTok is Not Working Properly

If you are trying to access TikTok with your account and an error message appears, it’s time to find a solution for that.

Just keep in mind that tech companies, such as this one, are constantly trying to check each comment to be aware of the current TikTok status.

Top 3 Errors Experienced by TikTok Users

In most cases, an efficient solution can be found by understanding what’s happening to the TikTok app.

Remember that even if you can check TikTok web, most people use this platform on a mobile device, which is why it’s important to focus on that system.

1. TikTok is Not Loading (but Other Site Visitors Don’t Have a Problem)

Imagine you want to watch TikTok Memes in your office, but no video is loading.

What a bummer!

You refresh the platform, and somehow, you can’t still use the app, not even on your computer.

Nonetheless, other sites are indeed loading.

In that case, we might be talking about a general problem to access the app on all servers.

Tiktok Crashing Problems

It’s really annoying wanting to watch a video or leave a comment and have the app continuously crashing.

As unfortunate as it might sound, this is an error that happens to lots of users.

Clearly, there’s a problem with the app, so it’s crucial to find a solution right away.

TikTok is Not Opening

On the other hand, if TikTok does open on your PC but not on your mobile device, then there’s a problem directly related to your phone.

If you recently messaged a friend and they were able to respond to you, but you were not, then it’s time to have this matter fixed once and for all.

Solutions to all TikTok Problems

In case you have experienced some of the previously mentioned problems, we are aware that you want to solve them right now.

Fortunately, there are four proven ways that you can follow so you can go back to enjoy TikTok videos in no time.

Pro Tip: Before you start following any of these solutions, be sure to log in to the right account, which has your personal email linked to it.

Putting a wrong account will just result in some of these fixes not working at all.

Fix 1: Clear the App’s Cache

So, did you just download TikTok from the Play Store, and the app is failing non-stop?

Clearing the cache is the perfect way to solve this issue!

Naturally, the procedure to do this is different depending on the device you use to watch TikTok videos and content.

If you use an Android phone, then follow these steps:

  • Open your phone settings and go to “Memory” or “Apps” - it depends on your Android version;
  • Then, find the TikTok App and tap on the “Storage” section;
  • Now, all you need to do is tap on “Clear cache,” and you will be good to go.

In case you need to do this on your iOs device, then follow these steps:

  • Open “Settings” on your iPhone and find the “General” options;
  • Go to the Storage section and find the TikTok App;
  • Now, tap on “Offload App,” and your problems will be solved.

Keep in mind that you can also clear the cache by logging out of your TikTok profile, but you would need to type in your credentials once again, which might take you more time.

Fix 2: Restart and Check Your Phone

If you did the previously mentioned steps and the errors continue, then your phone might be broken.

Also, if you want to watch a video and a “Network error” appears, then we are talking about connectivity issues.

Check your WiFi for any network error before proceeding.

Restart your mobile device and hope that the problems are solved.

Otherwise, you will need to take your phone to be repaired.

Note: It’s possible that a video you uploaded got reported due to a copyright infringement.

In that case, you might be banned, which created the need to constantly check your TikTok email to see if something happened.

Fix 3: Uninstall or Update the Tiktok App

You might not be using the latest update of the TikTok app.

If you don’t have enough memory on your phone, then you won’t automatically receive these updates.

Therefore, uninstall and install TikTok.

If this doesn’t finally resolve your headaches, then there are two possible paths to follow:

  1. There’s a reported server issue, and you can’t do anything about it but to wait for a while;
  2. You need to contact TikTok support as soon as possible.

Fix 4: Contact TikTok Support

Let’s say that you tried it all, and nothing worked.

At this point, there’s nothing left to do other than contact the support team of TikTok.

This might also be useful if you have an old phone number linked to your profile, or if you want to know why you’ve been banned.

Either if you want to change that old number or do any other thing, TikTok support will be there for you.

Read Also: If you need to reach out to TikTok, make sure to learn how to contact Tiktok support within couple of minutes.

There you go! All of your TikTok problems should be solved by now.

You can go back to using this platform whenever you want!

If you want to continue receiving useful information in the form of great blog posts, don’t forget to constantly check GrowFollowing.

Tiktok Not Working FAQ

How Do I Get My TikTok Profile Back After Being Banned?

If the reason why TikTok is not working for you is that you got banned, you need to submit an appeal to the platform.

Check this link to get more information about this topic.

How Do I email TikTok About a Problem?

We highly recommend you to email TikTok at the following address: [email protected].

Still, keep in mind that they receive thousands of emails like yours every single day, so you better come up with a really good argument!

About the author

Karen is a senior technical writer and copywriter here at GrowFollowing. Her area of expertize are social media apps and new media.