Snapchat Streak Lost? Here’s How To Get It Back
Imagine you send a snap to your best friend on a daily basis just to keep your sweet Snap Streak going, and all of a sudden, the streak disappears.
You end up losing all of your valuable efforts due to a bug or an issue on the Snapchat app.
The users of this app, and their friends, will certainly not be very amused!
But wait, there’s hope - you can get your Snapstreak back.
You just need a little bit of luck to recover your Snapchat Streaks.
So, Snapchat Streak Lost? Not a problem!
Read further to get more information about:
- How to recover your lost Snapchat Streak;
- What to do if the Snapchat streak disappeared without a good reason;
- Possible motives that lead individual Snapchatters to lose a Snapchat Streak.
Understanding the Snapchat Streak
Before we start to recover your lost Snapchat Streak, it’s important to understand some important things regarding this Snapchat feature:
- You can only get streaks for snapping a single friend for more than three consecutive days;
- You both need to chat with each other every 24 hours. If you or your friend forget to chat with each other in the next 24 hours, you will both lose the Snapchat streak.
- Texting your friends in a group chat doesn’t count. Sending Memories doesn’t count either - you both need to send a Snap in the form of videos, photos, or new stories.
Read Also: Flame Emoji, Hourglass Emoji, Video Snaps, All in just 24 hours… What does all that mean?!
If you feel a little lost, don’t worry - we have come to your rescue. We wrote an amazing Snapchat Streaks Guide where we explain in detail all you need to know about streaks!
3 Reasons Why You Lost Snapchat Streak
It’s time to know why on Earth your Snaps Streak disappeared.
Some users claim their Snapchat Streaks disappeared without an apparent reason, but it’s time to understand what truly happened.
1. Issues With the Snapchat Platform
The Snapchat app is not perfect.
There are many issues that the company needs to correct if they want to maintain an active fanbase.
Nevertheless, if the company acknowledges there was indeed a failure with their platform, recovering the Snaps Streak should not be hard at all.
Pro-Tip: If Snapchat is Not Working , it’s essential to identify what’s happening before jumping to conclusions. Worry not - you will get back to sending snaps with your friends in no time!
2. Problems With Your Mobile Device
Sometimes, the Operating Systems of many mobile devices might fail when opening the app.
Note that if your Internet connection failed for whatever reason, that’s also considered a mobile device problem.
3. You just Forgot About Sending Snaps
Sending snaps for many consecutive days is not easy.
You or your friend might forget to do it, and that’s totally okay.
Imagine you open the app, and you don’t see a nice number next to your friend’s name because you were both really busy the day before.
This is not a technical issue - it’s a human error.
In this case, you could still recover the lost Snap Streak, but support might not be as supportive as you would want it to be.
How to Get Your Lost Streak on Snapchat Back
There are no magic hacks to get the Snaps Streak back.
Instead, you need to contact Snapchat support - there’s no other alternative.
Don’t worry; it won’t take you more than five minutes to send a message to the Snapchat team.
Step 1: Go to Settings in Your Account
First, you need to tap on Settings. Then, just tap the icon on the bottom top right.
Step 2: Tap the “I Need Help” option
Snapchat knows that many users might need help besides the available options in the menu.
That’s why you need to tap on “I Need Help” to talk with the team directly.
Step 3: Contact Snapchat Support
Here, you need to look for the “My Snapstreaks Disappeared” option.
Unfortunately, they have many requests for the “Snapstreaks Disappeared” section, so it might take a while for them to answer you back.
Step 4: Fill Out the Contact Form
Fill the Snapchat form with your cell number, username, address, and more.
You need to explain how long your snap streak was to Snapchat.
Now, some Snapchatters lie at this point, telling a higher number than they actually had.
We don’t recommend lying to Snapchat, though.
Step 5: Get your Snapstreak Back
All you need to do now is to wait for an answer from Snapchat.
It might take a while, but they will certainly come back to you.
Most times, they will just give you back the Snap Streak.
Usually, they won’t help you only if they consider that the reason that led to the loss of the Streak was caused by you simply forgetting to snap your friends.
Otherwise, your Snapstreak will be back within a couple of days.
That’s all for now - recovering your Snapstreak is not difficult, but next time, try to pay more attention so this doesn’t happen again to you!
Snapchat Streak Disappeared FAQ
What Does the HourGlass Emoji Mean on Snapchat?
It means that the Streak is about to expire. Hurry and send some snaps to your friend before this happens!
How Do You Keep a Snapchat Streak Without the Other Person Responding?
You can’t. You both need to commit to keeping the Snapstreak alive.
It’s a two-way street: you need each other to accomplish this.
This article is part of How To Use Snapchat Guide where you can learn everything about Snapchat app and all its features.
Karen is a senior technical writer and copywriter here at GrowFollowing. Her area of expertize are social media apps and new media.