How to Cancel Venmo Payment
Do you want to send money, manage your funds, or use your linked bank account to pay for services?
Use the Venmo App!
It’s quick, efficient and easy to use.
The digital transformation of our world also has a deep impact on the way we use our money in our daily activities.
But nothing is perfect, and sometimes, you need to cancel a Venmo payment because you simply made a mistake.
So, if you received a payment from any other person, or if you accidentally paid the wrong person, then this blog post is for you.
- How to cancel a Venmo payment;
- How can Venmo customer support help you to cancel payments;
- Best ways to proceed if you sent a payment to the wrong person.
Can You Cancel a Payment on Your Venmo account?
Venmo is pretty clear regarding this question: there is not a direct feature to cancel a payment. Venmo payments are often automatically added to the Venmo balance within seconds.
Hence, getting your money back might not be as straightforward as you think.
It’s not impossible, though.
Just remember that unlike other international options, such as PayPal, you can only send money to people in the US using Venmo.
Thus, be sure to have their address or phone number before doing so.
How to Cancel a Venmo Payment
If you want to properly cancel a Venmo payment, then it’s important to understand the specific scenario that you are facing.
You’ll get your money back sooner than later, but before doing so, take a look at the following fixes and try the one that better suits you on the Venmo app.
Read Also: When you pay someone, the money history is shown to others by default on your Venmo account.
Do you want to delete Venmo history? Read our article to find out how to do so.
1. Receiving or Sending a Payment to the Wrong Person
Imagine that you paid the wrong person, or that someone sent you a wrong payment.
This is one of the most common scenarios you can face in the Venmo app.
Since there isn’t a “Cancel a Payment” feature, the only way to solve this is by starting a request.
Fix: Start a Venmo Request
If you are the one that accidentally received a Venmo payment, just send the money back!
Imagine that was your money.
Maybe a new user accidentally sent you the funds, so you better step up and act honestly.
Now, if you are the one that sent a payment to the wrong user, then follow these steps:
- Open your Venmo account and tap on the menu icon at the upper left corner;
- Scroll down and find the “Incomplete Payments” option. This will show you all unfulfilled payments and unfulfilled requests;
- Once you find “Requests,” tap on “Payments” and then “Take Back.”
Remember to include a note explaining that you sent the wrong amount of money to the wrong person.
You need to wait for them to manually cancel the payment by accepting the refund.
The recipient will receive a green message asking them to return the payment amount.
This message will turn into a gray message once they read it.
Next time, double-check before sending a Venmo payment to an active Venmo account!
2. Accidentally Paid a Non-Existing Venmo Account
Sometimes, people delete Venmo account, and you don’t even notice until you pay them. Fortunately, if you wrongly send funds to an inactive account, recovering your money will be easy peasy.
Venmo states that all payments to a phone number or email address that’s not associated with Venmo at the moment can be reversed within minutes.
Fix: Take Your Money Back
That being said, if you sent money to a phone number or email that’s not active anymore, just follow these steps:
- Go to the Venmo menu and find the “Incomplete” option;
- There, you will find unfinished payments. Keep in mind that these payments would never reach the other account;
- Tap on “Take Back,” and there you go - your sweet money is back!
3. Receiving or Sending Money Twice to the Same User’s Account
Here we go again - sending a payment twice is a Venmo classic.
Whether you are the one that made it or the one that received it, there’s only a way to solve this: starting or accepting a request.
Fix: Make or Ask for a Manual Venmo Refund
If you over-send money in a single transaction, then the whole payment must be reversed.
If the transaction is duplicated accidentally, then you only need to ask or accept a single refund operation.
Don’t forget that the refund is linked to the same dollar amount sent by a person - you can’t ask for more money by tapping the “Take Back” option.
Can Venmo Support Cancel a Venmo Payment?
Before you decide to contact Venmo Support system directly, keep in mind that the only scenario where they can help you is if both ends accept to reimburse the payment.
They won’t refund the money only by the sender’s request - you both need to be on the same page.
That being said, the Venmo customer support team will ask you for the payment date, amount, and other details.
Still, it might take a while.
You can contact Venmo support via the Venmo homepage.
Alternatively, you can also directly click here to submit a ticket.
That’s how you cancel a payment on this app!
Sometimes it’s easy, sometimes it’s tricky.
For more Venmo-related info, you can always trust GrowFollowing!
Cancel Venmo Payment FAQ
Can You Dispute Payments on Venmo?
Yes, you can. If the receiver doesn’t want to give the money back to you, you can contact Venmo and explain your case to them.
Consider that a dispute process might take a while before being totally effective.
Learn more about this on Venmo’s User Agreement.
Steve specializes in cryptocurrency and finance. As a born researcher, he won’t leave any stone unturned when it comes to topics he covers.